We collect and manage customer data and therefore observe the General Data Protection Regulation and are committed to protecting and respecting the privacy and security of customers.
This notice is intended to tell you how we collect, manage, process, store and share information during and after your relationship with Farrow Gauge Supplies.
The privacy notice also provides you with information about how you can have control over the use of your data.
Farrow Gauge Supplies is committed to handling data fairly, lawfully and in a transparent manner, and takes its data protection obligations seriously. Farrow Gauge Supplies ensures that it processes Personal Information in compliance with applicable data protection laws, including, without limitation, the General Data Protection Regulation 2016/679 ("GDPR"). We are responsible for deciding how we hold and use personal information about you. We are required under data protection laws to notify you of the information contained in this Privacy Notice.
If you have any comments or queries regarding our use of your data, please write to GDPR, Farrow Gauge Supplies, Deeside Enterprise Centre, Rowleys Drive, Shotton, Flintshire, CH5 1PP.
What Information Do We Collect About You?
In general terms, we seek to collect information about you so that we can:
· Respond to enquiries and provide you with products and services supplied by Farrow Gauge Supplies
· Deliver requested information to you about Farrow Gauge Supplies’ products and services
· Ensure the timely billing of any procured products or services and obtain payment.
· Process and respond to any complaints made to Farrow Gauge Supplies.
· Enable us to meet our legal and other regulatory obligations imposed on Farrow Gauge Supplies
· Audit usage of Farrow Gauge Supplies website
· Analysis of sales
· Provide Customer Support
· Service Improvements
· Internal Record Keeping
· Marketing, sales, promotional information, including updating and maintaining our customer relationship management system. Farrow Gauge Supplies may use your Personal Information to provide you with email notifications and other communications by telephone or post however, you may contact us at any time to ask for your details to be removed from our mailing list.
The information that we need for these purposes is known as your “personal data”. This includes your name, home address, email address, telephone and other contact numbers and financial information. We collect this in a number of different ways. For example, you may provide this data to us directly online or over the telephone, or when corresponding with us by letter.
We do not process sensitive personal data and do not voice record conversations.
Please also be advised that when you visit this website, cookies may be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the Internet, and information about your visit such as the pages you viewed or searched for, pages response times, download errors etc. We may do this so that we can measure our website’s performance and make improvements in the future. Cookies are also used to enhance this website’s functionality and personalisation, which includes sharing data with third party organisations.
How Will We Use The Information?
We use the data collected from you for the specific purposes of meeting contract requirements or legal obligations; and will only share your data with calibration services in order to attain UKAS Certification as requested by you and with Government VAT and tax inspectors.
How Long Will We Store/Keep Your Personal Information?
Farrow Gauge Supplies retains Personal Information for as long as necessary to fulfil the purpose for which your Personal Information has been collected.
Your Rights
Under the terms of data protection legislation, you have the following rights as a result of using this website:
Right To Be Informed
This privacy notice fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.
Right To Access
You have the right to ask us for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.
To make Subject Access Request, please write to us at GDPR, Farrow Gauge Supplies, Deeside Enterprise Centre, Rowleys Drive, Shotton, Flintshire, CH5 1PP.
Right To Rectification
If any of the information that we hold about you is inaccurate contact us at GDPR, Farrow Gauge Supplies, Deeside Enterprise Centre, Rowleys Drive, Shotton, Flintshire, CH5 1PP.
Right To Be Forgotten
From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please contact us at GDPR, Farrow Gauge Supplies, Deeside Enterprise Centre, Rowleys Drive, Shotton, Flintshire, CH5 1PP.
Right To Object
You have the right to object to the continued use of your data for any purpose listed in the section ‘How will we use your information’ above for which consent is identified as the lawful basis for processing i.e. you have the right to withdraw your consent at any time.
Right To Restrict Processing
If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, please contact us at GDPR, Farrow Gauge Supplies, Deeside Enterprise Centre, Rowleys Drive, Shotton, Flintshire, CH5 1PP.
Right To Data Portability
If you would like to move, copy or transfer the electronic personal data that we hold about you to another organisation, please write to us at GDPR, Farrow Gauge Supplies, Deeside Enterprise Centre, Rowleys Drive, Shotton, Flintshire, CH5 1PP.
Overseas Transfers
None of the information that Farrow Gauge Supplies collect, process or store as a result of their website is transferred outside of the European Economic Area (EEA). This includes information that is exchanged with any third party organisation as described above.
Data Privacy & Security
At Farrow Gauge Supplies, we maintain a comprehensive data management system, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold personal data.
How to contact us
If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us at GDPR, Farrow Gauge Supplies, Deeside Enterprise Centre, Rowleys Drive, Shotton, Flintshire, CH5 1PP.
If you’re not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:
· writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;
· calling: 0303 123 1113; or
· submitting a message through the ICO’s website at: ico.org.uk
Changes to this Privacy Policy
This Privacy Policy was last updated on 1st February 2019.
This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.
Copyright © 2018 Farrow Gauge Supplies - All Rights Reserved.
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